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Another case of customer being mistreated?

Seriously? i wonder if this is just a case of consumer's taking advantage of the negative publicity so as to get compensation from the the whole issue generated before or has airline company been this dumb t mistreating their customer?

 

DALLAS – A California family says they were forced off a Delta plane and threatened with jail after refusing to give up one of their children's seats on a crowded flight. A video of the April 23 incident was uploaded to YouTube on Wednesday (May 3) and adds… Credits: In latest airline video, Delta boots family from flight